Save 10% with code SPRING10 through 5/21 · FREE SHIPPING over $500

Frequently Asked Questions

Ordering

How do I place an order?

Paperwhites does business online only. We have made the online process as simple and straight-forward as possible but if you have questions about placing your order, please contact us.

What type of payment do you accept?

Paperwhites accepts Visa, MasterCard or Discover for online orders.

When should I order my invitations?

It is best to place your order at least 3-5 months before your wedding date. This will allow for our standard turnaround time and avoid costly rush fees, and give you plenty of time for envelope addressing once you receive your order.

When will my order ship?

Once we receive proof approval of your digital proofs, your order goes into production. The production time varies based on the product ordered and these turnaround times do not include the time spent during the proofing process. Timing will largely depend on how quickly you can submit edits or approval to us. Our designers will turnaround a new proof within 1-2 business days from receipt of edits.

  • Save the Dates · 8 business days + time in transit or RUSH 5 business days
  • Wedding Invitations · 12 business days + time in transit or RUSH 5 business days
  • Programs & Wedding Day Paper · 8 business days + time in transit or RUSH 5 business days

Do you offer envelope guest addressing services?

Yes, we offer printed guest addressing services. You may download our spreadsheets here:

Download our Single Envelope Guest Addressing Template (xls file)

Download our Double Envelope Guest Addressing Template (xls file)

Guest addresses will be printed in inks and fonts coordinating with your invitation suite. You will have a chance to proof each address before printing. We can also assist you with traditional handwritten guest addresses, working with our calligrapher.

When should I order my Save the Dates?

Save the Dates can be sent out anywhere from 6-9 months ahead of your wedding date.

How many invitations should I order?

When determining your invitation count, you should carefully look over your list and consider couples and families where only one invitation is necessary. This way you will not order too many invitations! However, keep in mind, it is always better to have a few extras than not enough. Printing a second run of wedding invitations is expensive and our minimum on re-orders is 25 sets!

How do I order more invitations?

After your order is complete and your invitations have entered production, the only way to have additional quantities printed is to place a new order. Our minimum reorder amount is 25 on almost all of our products.

What if I need to cancel my order?

For wedding invitations, personal stationery (or any item that requires personalization), there is a cancellation charge of $35 if you decide to cancel your order AFTER digital proofs have been sent. Once your final proof is approved and your order has gone into production, there are no cancellations, and no refunds.

Proofing

How does the proofing process work?

Within 1 to 2 business days of receiving your order and wording, you will receive an email containing your FIRST PDF proof. At this time you can request changes via our online edit submission form. Within 1 to 2 business days, a designer will email your SECOND and then an additional FINAL set of proofs, if you require them, with your requested changes. Should you need additional rounds of proofs beyond your complimentary 3 rounds, they are available at a cost of $25 per round.

Do you offer an automated preview of my wording as I am placing my order?

We believe typesetting is a skill best left to a graphic designer. We put a lot of thought into how we typeset each order. We will work closely with you to be sure everything is designed the way you want. Working with us will give you a very personalized experience.

Do you proofread my order?

No. We do not proofread orders. If we happen to catch an error or typo, we will bring it to your attention, however the burden of proofing lies 100% with our clients. Only YOU know the details of your wedding best. It is important to show your proofs to several sets of eyes. The time to do this is during the proofing process, NOT after you receive your invitation order and it has been printed and assembled. All approved proofs are FINAL and any reprints due to errors will be at the cost of the client.

Can I make last minute changes after I have approved my proof?

By approving your proofs, you are confirming that you have reviewed your proofs very carefully, all content is correct and you are giving us the consent to place your order into production. If you have submitted approval with an error, please contact us immediately by calling 1-855-348-9848 and cross your fingers your order hasn't gone to press!

Shipping

How do my invitations ship?

We ship using UPS Ground Services all over the United States. Please see our shipping page for more information about transit times via UPS ground once your order leaves our North Carolina studio. Due to the custom nature of our products, all packages will require a signature. We recommend shipping to a work address if you are not home during the day.

Can I expedite my shipping?

Yes, please contact us if you want your order to be expedited. This additional shipping charge is billed after your package is weighed and ready to go. Any ground shipping fees already paid to us are credited to the expedited cost and the difference is charged prior to us shipping your package.

Do you ship internationally?

Yes, we currently ship to some countries outside of the US including Canada, Australia and the UK. We cannot be responsible for any taxes or duties incurred once your packages arrive in your country. We ship using USPS Global Priority International Services. Additional international shipping charges are charged to you PRIOR to shipping your order.

Samples

How does my sample ship?

Samples ship via First Class Mail or Priority Mail for an additional cost. International samples ship via USPS First Class International (shipping times vary).

What is included in an invitation sample order?

We highly recommend you order a sample package to assist you in choosing colors and placing your order. Sample orders include the following: invitation of your choice + outer mailing envelope, inner mailing envelope + envelope liner, rsvp card + rsvp envelope, small enclosure card, paper swatches, ink guides, and a coupon toward an order.

Are samples printed using my wording?

Samples are printed on-demand in your requested ink colors. We are not able to take the time to typeset each sample order with personalized wording. All samples are printed with generic wording, as shown on our website. You will receive our ink color guides and paper swatches with your sample order.

Envelopes

Do your invitations come with double mailing envelopes (inner and outer)?

Yes, we offer double mailing envelopes as an option at checkout. The cost to upgrade to double mailing envelopes is $0.50 each and requires us to make your invitation 1/4" smaller during production. Our inner envelopes are un-gummed. Please see the About Double Mailing Envelopes page on the website for more information.

Are envelopes included in the price?

Yes, single invitation envelopes are included in the base pricing of all of our products. We include 10% extra mailing envelopes to allow for addressing errors on all Invitation and Save the Date orders. If you would like to purchase extra blank envelopes (on top of the 10% extra included), please let us know in the "special instructions" section of your order. If you are purchasing Guest Addressing with your order, you will NOT receive the extra 10% since we will be addressing the envelopes for you.

What is an envelope liner?

An envelope liner is a colored piece of paper that is inserted and adhered to the invitation envelope to dress it up a bit. All of our envelope liners are die cut in house and hand lined. Our liners extend all the way to the bottom of our envelopes. We offer our envelope liners either fully assembled or as a DIY option (with a provided glue stick). Watch the DIY Liner How-to Video.

Wording

How should I word my invitations?

Please see our Wording Help section of the website for assistance. There are many ways to word invitations. A simple online search can give you ample wording help.

Addressing

When should I mail my invitations to my guests?

Ideally, you should mail your wedding invitations out 6-8 weeks before your wedding. If you are expecting many out of town guests, you can send them out up to 10 weeks before the wedding. Sending them earlier than that is not recommended since many people will sit your invitation aside and forget about it. Sending too early can result in a low RSVP rate.

Can you print guest addresses on my envelopes?

Yes, we offer printed guest addressing services. You may download our spreadsheets here:

Download our Single Envelope Guest Addressing Template (xls file)

Download our Double Envelope Guest Addressing Template (xls file)

Guest addresses will be printed in inks and fonts coordinating with your invitation suite. You will have a chance to proof each address before printing. We can also assist you with traditional handwritten guest addresses, working with our calligrapher.

Can you guide me on addressing etiquette?

Yes, you can refer to our Addressing Etiquette page for help with this.

General Questions

I saw a design months ago, but cannot find it anymore, can I still order it?

The short answer is YES. Every year, we introduce new designs into our collection and occasionally we will retire a design in order to keep our collection dynamic and make room for exciting new products. If you would like to order one of our retired designs, please contact us directly.

I have a paper swatch color in my sample package and I cannot find it online as an option! Can I still order it?

The short answer is YES. Every year, we introduce new paper swatches and retire ones that have been discontinued by the mills. If you would like to order one of our retired papers as an envelope liner, please contact us directly and we will gladly accommodate your request.

Do you offer RUSH services and how much do they cost?

In most cases, we can accommodate rush orders, however we need to evaluate our current workload and stock of materials before accepting any rush order. Assuming we can accommodate your rush order, the following rush fees apply:

  • Save the Dates · 5 business days · (10% of order with a $50 minimum)
  • Wedding Invitations · 5 business days · (10% of order with a $50 minimum)
  • Programs & Wedding Day Paper · 5 business days · (10% of order with a $50 minimum)