We encourage you to make an educated purchase by first ordering a sample package. We want you to have a positive experience ordering your wedding invitations and wedding paper products from Paperwhites. Sample packages are printed in your requested ink colors and give you all the tools to make an educated purchase from us.
We stand by the quality of our product 100%. We encourage you to order samples prior to placing your order so you know what to expect before ordering your wedding invitations. If you have placed and received a sample and order invitations with us we offer a 100% satisfaction guarantee. If you are unhappy with the final product, just let us know and the invitations can be returned to us for a full refund. If you choose NOT to order samples, it is at your own risk and we cannot accept returns. We CANNOT offer refunds for approved proofs due to customer errors such as misspellings, typos, omissions, formatting errors. We offer a comprehensive proofing process and checklist to help you proofread your items for accuracy. If you wish to cancel your order AFTER proofs have been sent, there is a $35 non-refundable proofing fee. Once you approve your order for production, there are no refunds for cancellations.
You will have an opportunity to review digital proofs of your invitations. We will not put any order into production without final approval of your digital proof.
We will refund or replace your order if
your order was damaged during shipping
the items you received do not match the proofs you approved
In the event of either of these circumstances, we require that you contact us within 3 days of delivery. If goods have been damaged in transit, we may require a digital photo of the damaged package in order to file an insurance claim with our shipping provider. If we have made a mistake on our end, we will quickly reprint your order.
Please order samples from us to best see the colors you should expect with your order. Also, please understand that there may be a natural variation in color that is inherent to the printing process and these variations should be expected. Our press is calibrated weekly to give consistent color results for our customers. Color printed on your home laser or ink jet printer are not an accurate representation of our colors.